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Source of Contamination on Hard Gold Contacts?

Q. My name is Sharath, Quality Engineer.
Problem description : We receive switches in a reel from our supplier as a raw material for producing our end product. The switch inside consists two closed contacts which are coated with Hard gold flash layer. These switches are assembled in the SMT Process on the PCB. Our product currently have a failure rate of 2% which are all electrical failures, caused by the switches. The defects parts were sent to the supplier for analysis, after analysis the supplier admitted that there is a white pollution between the contacts which is the main root cause for the electrical failures. We have opened the switch before the assembly process and observed liquid between the contacts, exactly where the pollution is traced. We approached the supplier again showing the images. They have said that the liquid is the grease which is normal in the switch. (Applied to the spring in the switch). They have analysed the Grease and White pollution at the external laboratory and observed that they both are not same. Now our supplier says that this pollution is caused from our process. We have not changed anything in our process and suddenly we have 0.5-3% failure rate from each production. (The failure rate is not constant from each production rather it is always fluctuating. The question is, Is this really a pollution or a hard gold flash layer defect. I attach the images for the better understanding of the issue.

Thank you and if I've missed any information please let me know. Regards Sharath

Sai Sharath Akula
- Dresden, Sachsen, Germany
June 3, 2022